NXT Enterprises

Audience: Developers, Support, Ops, Compliance Outcomes: Working clients; reliable sync; disciplined pre-launch checks; clear escalations

POST /api/orders GET /api/orders/:orderId GET /api/orders

POST /api/orders/:orderId/deliverables POST /api/orders/:orderId/deliverables/:deliverableId/accept POST /api/orders/:orderId/deliverables/:deliverableId/reject

<code>401</code> login, <code>403</code> role/KYC, <code>404</code> wrong ID, <code>400</code> validation

Idempotency: provide a stable reference; server dedupes where possible

- <code>401</code> login, <code>403</code> role/KYC, <code>404</code> wrong ID, <code>400</code> validation
- Idempotency: provide a stable reference; server dedupes where possible

Order stuck in DepositPending → Provider webhook not delivered; replay; verify signature; check logs

Upload blocked (type/size) → Convert/compress; check MIME; split archive

Duplicate payout → Ensure unique reference; idempotent release handler

Wrong timezone on due dates → Store UTC; display user locale

Counterparty cannot see deliverable → Share order; verify org context &amp; partner link

- Order stuck in DepositPending → Provider webhook not delivered; replay; verify signature; check logs
- Upload blocked (type/size) → Convert/compress; check MIME; split archive
- Duplicate payout → Ensure unique reference; idempotent release handler
- Wrong timezone on due dates → Store UTC; display user locale
- Counterparty cannot see deliverable → Share order; verify org context &amp; partner link

Capture x-correlation-id, request/response sample, timestamp

Check webhook delivery logs + processed event IDs

Reproduce with minimal <code>curl</code> using the same cookie

- Confirm user org and role
- Capture x-correlation-id, request/response sample, timestamp
- Check webhook delivery logs + processed event IDs
- Reproduce with minimal <code>curl</code> using the same cookie

Upload deliverables; accept/reject → resubmit → accept

Fund deposit via card; webhook ⇒ DepositPaid; set InProgress

Partial then final release; invoice updated

- Create order with 2 milestones
- Upload deliverables; accept/reject → resubmit → accept
- Fund deposit via card; webhook ⇒ DepositPaid; set InProgress
- Partial then final release; invoice updated
- SSE events arrive in browser

Missing KYC blocks release (<code>403</code>)

Webhook with bad signature rejected (<code>400</code>)

- Oversized file rejected
- Duplicate release blocked by idempotency
- Missing KYC blocks release (<code>403</code>)
- Webhook with bad signature rejected (<code>400</code>)

Export orders CSV; totals &amp; counts correct

Evidence bundle contains deliverables + decisions + releases

- Export orders CSV; totals &amp; counts correct
- Evidence bundle contains deliverables + decisions + releases

Switch to manual reconciliation: query provider by reference; mark payments in admin back-office with notes

After recovery, replay events; verify no double releases (idempotent handlers)

- Switch to manual reconciliation: query provider by reference; mark payments in admin back-office with notes
- After recovery, replay events; verify no double releases (idempotent handlers)

Incident: large backlog of uploads

Increase worker concurrency; stagger retries; communicate delay via UI banner

- Increase worker concurrency; stagger retries; communicate delay via UI banner

Add pre-acceptance checklist to milestones; enforce reviewer SLAs; analyze common rejection reasons

- Add pre-acceptance checklist to milestones; enforce reviewer SLAs; analyze common rejection reasons

P1: money movement incorrect → on-call engineer + finance lead

P2: delayed reviews/minor webhooks → PM + support

- P1: money movement incorrect → on-call engineer + finance lead
- P2: delayed reviews/minor webhooks → PM + support

Most-used endpoints, fast fixes, what to test pre-launch, and incident runbooks.

Troubleshooting, QA Plan & Playbooks

Find answers and get help from Intercom Support and Community Experts

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Troubleshooting, QA Plan & Playbooks

API quick reference

Troubleshooting (quick map)

QA test plan (pre-launch)

Operational playbooks