Audience: Admins, Security, Legal, Global PMs
Outcomes: Reduced risk; faster, clearer documents; inclusive UX
Security & privacy
Files AV-scanned + MIME-validated; stored outside web root
Access control: only participants + Admins; internal notes are org-private
PII: redact where possible; never upload secrets/keys
All actions audit-logged (actor, timestamp, IP/correlation ID)
Exported evidence bundles can be redacted on download
Templates (copy-ready)
Opening statement (party)
Order: ord_123 | Milestone: m1 (due 2025-09-01 UTC) Expectation: “Figma prototype with component library v2” per Contract §3.1 Observed: Only static PNGs; no component library. Impact: Blocked release; estimated delay 5 business days. Attachments: contract_excerpt.pdf, figma_spec.pdf, screenshots.zip Remedy requested: 20% refund or redo by 2025-09-05 UTC.
Admin decision note
Summary: Deliverables late and missing components; buyer evidence corroborated by timestamps. Resolution: refund_partial, amount = 30,000 (20% of total) Follow-ups: Seller to deliver corrected library by 2025-09-07; if missed, convert to refund_full. Reputation: Seller −4 (recent), Buyer +0.5 (evidence quality).
Mediator checklist (internal)
Acceptance criteria explicit + attached?
Dates/timestamps consistent?
Proof of partial completion?
Remedy proportional to impact?
Localization & accessibility
Support dual-language evidence (original + translated summary)
Use alt text; avoid color-only distinctions in annotations
Show absolute date + timezone (e.g., “16 Aug 2025, 14:00 EEST”)
Keep decisions plain-language; avoid legalese unless required
QA checklist
Evidence bundles export with optional redaction
Localized UI strings and timezone formatting verified